Returns Policy
Any item can be returned and refunded if it is returned within 14 days from the date you receive your parcel. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the product is deemed faulty. Please scroll to the bottom of the page for our Digital Products & Online Training Returns Policy.
To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To be able to return your product, you must provide proof of purchase, such as confirmation email, order number, and a picture of the delivered product.
Unfortunately, we do not offer a refund on opened or used products unless faulty or damaged in transit.
Shipping costs & return postage costs are the responsibility of the customer and are non-refundable.
How To Process a Return
If your products are faulty, broken or damaged in transit please email us at info@zolacosmetics.com.au within 2 weeks of receiving your order with your order number and image/video of the products you received as well as the packaging it arrived in.
Please send your order back to:Â
PO Box 549
Coorparoo QLD 4151
Australia
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.
If you have an issue with your product or delivery, please contact us to discuss your options at info@zolacosmetics.com.au
FAQS
When will I receive my refund?
Once we receive your return back and the team evaluates that your order/items are eligible for a return we will immediately process a refund back to your original payment method. You will be notified via email when your refund is processed. Please allow up to 72 hours for your refund to process to your original payment method.
An item arrived damaged. Can I get a refund?
In the event an item in your order arrives damaged, please send us an email at info@zolacosemtics.com.au with your order number and a photo of the damaged items. Once received the team will automatically send out a replacement if the item is still in stock or process a credit if the item is out of stock.
I think an item is faulty. What do I do?
If you believe you may have received an item that is faulty or not fit for use, please send us an email at info@zolacosmetics.com.au with your order number, a description of what is wrong with the product and a photo. Our team will then investigate the issue and if appropriate provide a replacement or credit.
Digital Products & Online Training
1. Non-Refundable Product: Once the digital product is purchased, it is considered non-refundable. We do not offer refunds, returns, or exchanges for any reason.
2. Confirmation of Purchase: Before completing your purchase, please ensure that you have thoroughly reviewed the product description, features and system requirements.
3. Product Support: While we do not provide refunds, we are committed to providing you with excellent customer support. If you have any questions regarding the digital product, please feel free to reach out to our support team at info@zolacosmetics.com.au We will do our best to assist you promptly.
4. Unauthorised Distribution: Unauthorised distribution or sharing of the digital product, including sharing login credentials or downloadable files, is strictly prohibited and may result in legal action. Please respect our copyright and intellectual property rights.
By purchasing and downloading the digital product, you acknowledge and agree to abide by the terms and conditions of this refund policy, understanding that the product is non-refundable.
We value your satisfaction and strive to provide a high quality digital experience. If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team.